Catalog items
Under this draft policy, eligible catalog items may be returned within 30 days of delivery. Contact 3DPrinterVerse before sending anything back. Items must be unused, unmodified, and in their original condition, with the parts supplied in the order.
For a change-of-mind return, the customer pays return shipping. Original shipping charges are not refunded unless the return is due to a shop error or a defective item. We will confirm eligibility and the return instructions with you.
Custom prints
Prints made from your uploaded file or produced to a specially agreed specification are made for you and are non-returnable unless defective or different from the confirmed order. Please review the model, dimensions, material, color, and quantity before payment.
A model that fits its submitted dimensions but does not suit your intended use is not automatically a print defect. Let us know about critical tolerances before ordering so we can discuss the design.
Defects, damage & incorrect items
Contact the shop promptly with your order reference and a description of the problem. We may request photos of the print and packaging. Keep the item while the issue is reviewed.
For a confirmed defect, shipping damage, or incorrect item, we will arrange an appropriate replacement or refund and discuss any return shipping needed. Normal layer lines, minor seams, and small surface variations typical of 3D printing are described in the FAQ.
Cancellations & refunds
If you need to cancel or change an order, contact us as soon as possible. We can review changes before printing begins; once custom production has started, cancellation may no longer be possible.
Approved refunds are returned through Stripe to the original payment method after review and, where required, receipt of the returned item. Your bank or payment provider controls when the credit appears.
Start a conversation
Use the contact form or email hello@3dprinterverse.com. Include the order reference and the email used at checkout. Do not include payment card details.